Professional Experience

Skills

Programming knowledge (HTML, PHP & JavaScript), SQL, Agile/SCRUM, Change Management, Digital Photography, brand management, content creation, content curation,SEO

UC Application Support Specialist

2012-Present

  • Curate support processes, troubleshooting and installation guides for users and client administrators
  • Provide recommendations for application enhancement with stakeholders for a better user experience
  • Coordinate resolutions with development team and product managers
  • Create knowledge-base tools to transfer technical & business knowledge to team members
  • Install and update applications in lab environment for troubleshooting issues and updating documentation

Social Media & Brand Manager

2014-2017

  • Managed an online community of over 12,000 people across various social media platforms.
  • Recruited by various PR Firms for event coverage via social media
  • Assisted with coordinating & hosting quarterly meetups in the NYC area
  • Video recording, production & editing
  • Performed Keyword Research for new and existing posts for SEO optimization
  • Created weekly and monthly newsletter campaigns
  • Analyzed newsletter and content performance using Google Analytics and content management systems as reporting tools.

Business Analyst

2010-2012

  • Migrated groups, conference rooms and mailboxes from Notes to Exchange for US and EU domains
  • Created and approved new hire and user access (AD & SOX) requests through employee hiring system
  • Change Management approval for messaging and collaboration team
  • Document, track and updated monthly and weekly user reports for Asset Management team
  • Moves, Adds and changes of end user’s RSA, Blackberry and AD accounts when needed

Intern (Summer 2010)

  • Assisted in the migration of 1000+ Blackberry users from Domino to Exchange
  • Supported MS Exchange 2007 and Lotus Domino Blackberry Enterprise Services
  • Added new and supported existing Blackberry users using web-based Blackberry Administration Service