JoAnna Niles

IT Professional | Student | Digital Creative

I am a Unified Communications Application Support Engineer. With a Bachelor of Technology in Computer Systems, I have over 8 years of professional experience in global end-user support and operations in the computer software and financial industries. I am also currently enrolled at SUNY Polytechnic Institute pursuing a Master of Science in Information Design & Technology.

As a Digital Content Creator, I have experience in brand and social media management for business owners in the fashion, beauty, travel, and lifestyle industries. I also have experience in collaborating with tourism boards and household brands in destination marketing.

UC Application Support

Experience in the Cisco Collaboration and other Unified Communications space by providing the following:

  • Global client support for in-house applications
  • SDLC and SCRUM knowledge
  • Experience in working on Windows and Linux systems

Graduate Student

Pursuing a Master of Science in Information Design & Technology focusing on courses in the following categories:

  • Information Design
  • User Experience
  • Digital Photography
  • Web Design


Successfully worked with major brands and tourism boards on marketing campaigns in the following categories:

  • Event Hosting & Coverage
  • Content Creation
  • Brand Management
  • Brand Ambassadorship
  • Product and Destination Marketing