Joanna Niles

IT Professional | Digital Creative

I am a Unified Communications Application Support Engineer. With a Bachelor of Technology in Computer Systems, I have over 8 years of professional experience in global end-user support and operations in the computer software and financial industries.

I also work as a freelance Digital Creative with experience in brand management, product and destination marketing for tourism boards and household brands.

UC Application Support

Experience in the Cisco Collaboration and other Unified Communications space by providing the following:

  • Global client support for in-house applications
  • SDLC and SCRUM knowledge
  • Experience in working on Windows and Linux systems


Successfully worked with major brands and tourism boards on marketing campaigns in the following categories:

  • Event Hosting & Coverage
  • Content Creation
  • Brand Management
  • Brand Ambassadorship
  • Product and Destination Marketing